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Service With Sprinkles Takes Courage

What makes a great cookie special? Sprinkles! What makes great service special? Innovative service. Chip Bell expands on this theme in his newest book, Creating Awesome Experiences Through Innovative Service, and shares a few of those thoughts

Are You M.A.D.?

Sometimes the best way for a leader to reveal how passionately they care about an issue is to get very, very angry. I am not suggesting that a leader should use anger to intimidate people. Quite the contrary. The kind of anger I’m speaking of

A Radically Simple Leadership Approach To Lift People, Profits, & Performance

Bill Treasurer’s new book Leaders Open Doors is exactly what the subtitle suggests: a  radically simple leadership approach that I certainly can image would lift people, profits, and performance in any organization. The premise of the book is